The PGK Standard: Our Property Management Service Commitments

Owners entrust us with what is often their largest asset. This article sets out the standards we hold ourselves to on every mandate, so a prospective client knows exactly what to expect.

Responsiveness

Routine requests receive a same-business-day acknowledgement, and we maintain a 24/7 line for genuine emergencies such as floods, heating failures, or lock-outs. Fast, documented responses limit damage and reassure tenants.

Transparent reporting

Every owner receives regular financial statements, copies of leases and receipts, and a clear record of maintenance spending. There are no hidden mark-ups on trades: you see what a repair cost and why it was authorised.

Preventive care

We plan seasonal maintenance — roofs, plumbing, heating, and snow removal — rather than waiting for failures. A maintained building costs less to run and holds its value.

Compliance

We follow the rules of the Tribunal administratif du logement, use the mandatory lease, and document each unit's condition at move-in and move-out. Compliance protects owners from avoidable disputes and penalties.

These commitments are the baseline of our work, not an upgrade. They are what "managed by PGK" is meant to signify.